Limited Liability Company "Modern IT Solutions" (hereinafter referred to as the “Company”) hereby offers any legally competent individual who agrees to the terms of this Agreement the opportunity to use the functionality of the web-based platform available at: https://e4m.pro/pages/policy/en/user-agreement, under the conditions set forth below.
This document constitutes a public offer by the Company to enter into a service agreement (hereinafter the “Agreement”), which establishes the rules for using the e4m.pro platform. All provisions of this Agreement are considered essential terms in accordance with generally accepted principles of contract law and applicable international regulations.
The Agreement shall be deemed accepted and binding upon the individual (hereinafter the “User”) as of the moment one of the following actions is completed:
- filling out the registration form;
- confirming the accuracy of the entered data and agreement with this document by clicking the “Get Verification Code” button under “Register”, “Create Event”, or any similar button provided in the platform interface.
From that moment, the individual shall acquire the status of User, and the Agreement shall be considered validly concluded.
1. Definitions
1.1. For the purposes of this Agreement, unless otherwise explicitly stated or evident from the context, the following terms shall have the following meanings:
"Order" — a properly completed request submitted via the Website by the Buyer to participate in an Event, view Content, or receive Merch, representing the intention to enter into a transaction with the Organizer. The transaction may include the conduct of the Event, provision of access to the Content for personal viewing, or the transfer of ownership of the Merch.
"Organizer" — any person (individual, sole proprietor, or legal entity) who publishes information about Events, Content, or Merch on the Platform and agrees to the terms of this Agreement.
"Buyer" — an individual who intends to purchase or purchases an electronic ticket, Content, or Merch from the Organizer under this Agreement.
"User" — a collective term referring to both the Organizer and/or the Buyer.
"Personal Account" — a personalized, secure section of the Website accessible to the User after registration.
"Recommendations" — advertising or informational materials sent by the Company to the User in any form, provided such communication complies with applicable law.
"Company" — Modern IT Solutions LLC, a company registered under the laws of the Republic of Moldova, IDNO 1022600046085, with a registered address at: 1600 MDA, Camenca, str. Lenin 42, ap 7
"Event" — a service provided by the Organizer to the Buyer, information about which is published on the Website.
"Content" — audio, video, or audiovisual works for which the Organizer holds the intellectual property rights. The Buyer receives access for personal viewing through a link sent after placing the Order.
"Merch" — branded or personalized promotional products related to the Organizer or its partners. The Buyer receives ownership of the Merch upon completing the Order.
"Terms of Use" — binding rules for the use of the Platform published at https://e4m.pro/pages/policy/en/terms-of-service, forming an integral part of this Agreement.
"Platform" — the information system comprising the Website, its functional modules (including the Personal Account, order management system, and interfaces for publishing and accessing information about Events, Content, and Merch), and other technical and administrative infrastructure enabling interaction between Users and the Company. The Platform also includes the technical, legal, and organizational tools operated by the Company under the e4m.pro brand for providing the Services.
"Website" — the Platform’s web interface, accessible at https://e4m.pro, consisting of visual, textual, graphic, and multimedia elements and software that enables Users to access and use the Platform’s functionality.
"Agreement" — this document, including all its integral appendices.
"Electronic Ticket" — a record in the Website’s order management system confirming the completion of an Order and granting the User the right to attend an Event, access Content, or receive Merch.
"Service Fee" — the Company’s remuneration included in the Order total, covering technical and informational support, Order processing, issuance of Electronic Tickets, and related services. The amount of the Service Fee is displayed during Order placement and varies per Order.
"Functionality" — the collective technical features of the Website, including:
- "Basic Functionality" - the core features of the Platform, available free of charge;
- "Additional Functionality" - extended features available subject to payment as indicated in the Website interface.
1.2. Terms not defined in this section shall be interpreted according to applicable international laws and, where applicable, the laws of the jurisdiction in which the Platform operates.
1.3. Headings in this document are provided for convenience only and shall not affect the legal interpretation of any part of this Agreement.
2. Subject Matter of the Agreement
2.1. The Company provides the User access to the Platform’s functionality, and the User agrees to use it in accordance with this Agreement.
2.2. The User is granted a non-exclusive, non-transferable license to use the Basic Functionality free of charge and a fee-based license for the Additional Functionality. These licenses are valid for the duration of the Agreement and within the territories where the Website is accessible.
2.3. Additional Functionality may be granted upon specific request through the Website interface and may require separate payment and/or execution of additional documents.
2.4. The Organizer may post information about Events, Content, and Merch, submit offers to Buyers, and use Additional Functionality in accordance with the requirements set forth on the Website.
2.5. The Buyer may place Orders, attend Events, access Content, purchase Merch, and otherwise use the Website functionality as provided.
2.6. Under specific agreements between the Company and the Organizer, the Company may act as a payment agent, receiving funds from Buyers on behalf of the Organizer.
2.7. Unless explicitly stated otherwise, the Company is not the seller, organizer, or intellectual property owner of the Content and assumes no responsibility for the fulfillment of obligations between the Buyer and Organizer. However, upon receiving payment from the Buyer, the Company shall deliver the Electronic Ticket or access link to the Content via the Buyer’s registered email address.
2.8. The User acknowledges and agrees that the Company may assign its rights and obligations under this Agreement to third parties without additional consent. The User may not transfer their rights under this Agreement without the Company’s prior written permission.
3. Rights and Obligations of the Company
3.1. The Company reserves the right to restrict or block a User’s access to the Platform at its sole discretion if the User’s actions or omissions violate this Agreement, any related agreements between the Parties, or the Company’s internal policies.
3.2. The Company may decline an Order from a Buyer without stating the reason. If payment has already been made, the Company shall either complete the issuance of the Electronic Ticket or refund the amount paid.
3.3. The Company may update or modify the Platform’s software and suspend its availability temporarily in case of technical issues, maintenance, or suspected unauthorized access.
3.4. The Company may use data provided by the User, including third-party data submitted through the Platform, for marketing purposes, provided such data was voluntarily submitted and the User confirms that applicable third parties consent to the terms of this Agreement.
3.5. Reviews submitted by the User about the Platform, services, or events may be used by the Company free of charge in any form, including publication on the Platform, online, or in promotional materials. The User consents to the use of their name, organization name, or brand (if applicable) when quoting their review.
3.6. With prior consent, the Company may send marketing or informational messages to the User or third parties whose data was provided by the User, via email or phone.
3.7. The Company may verify the authenticity of data provided by the User, including via third-party services. It may require identity verification documents. Failure to provide such documents may result in access denial.
3.8. The Company may provide customer support to Buyers, including contacting them using the details provided during registration.
3.9. The Company may provide support to Organizers on how to use the Platform and contact them using their registered contact details.
3.10. The Company independently determines the identification methods used on the Platform and its systems.
3.11. The Company shall notify the Buyer of the status of their Order and payment confirmation via the registered email.
3.12. The Company may restrict or deny the publication of certain content on the Platform. A notice will be sent to the Organizer in such cases.
3.13. The Company may use content posted by the Organizer (text, images, etc.) free of charge for external publications, including promotional purposes.
3.14. The Company reserves the right to suspend services and terminate this Agreement unilaterally without justification.
3.15. The Company may delete or block events that violate this Agreement, other contracts, or applicable law.
3.16. The Company may disclose Organizer information (full name, company name, address, registration data, contact details) to Buyers via the Platform or other means.
3.17. If the Company suspects a legal violation involving an Event, Content, or Merchandise, it may deny the Organizer further access to Platform features.
3.18. The Platform may offer additional paid services directly from the Company. These are independent from Organizer services and do not affect the Organizer–Company relationship.
4. Rights and Obligations of the User
4.1. The User shall review the most recent version of this Agreement before each use of the Platform.
4.2. The User agrees to comply with the Platform Usage Policy available at the designated URL.
4.3. The User is responsible for the accuracy and completeness of the data provided during registration and use of the Platform.
4.4. The User agrees to use Platform functionalities only for their intended purposes, as provided by the interface and technical design.
4.5. The User is prohibited from:
- Circumventing technical restrictions;
- Reverse engineering, decompiling, or disassembling software components;
- Copying the design or functionality of the Platform;
- Modifying the software code;
- Disrupting the operation of the Platform;
- Granting unauthorized access to third parties;
Any interference with the Platform or its elements.
4.6. The Company determines access to Platform functionality at its discretion. Access to certain features may be restricted.
4.7. The User must communicate respectfully with the Company, including in support correspondence. Use of profanity or offensive language may result in the suspension of interaction.
5. Rights and Obligations of the Organizer
5.1. Upon accepting this Agreement, the Organizer receives access to their Personal Account, through which they can publish Event information and use other features of the Platform.
5.2. The Organizer shall comply with all obligations stated in this Agreement and other accepted Platform documents.
5.3. The Organizer agrees to pay for any paid functionality in a timely manner.
5.4. The Organizer shall provide the Company with confirmation of services rendered under each Order within three (3) business days of request.
5.5. The Organizer is solely responsible for fulfilling Orders, processing Buyer inquiries and refunds, and resolving claims, including pricing and compliance issues.
5.6. The Organizer is fully liable for the legality of their services, including Events, Content, and Merchandise.
5.7. The Organizer must not infringe third-party intellectual, property, or other rights when offering Events, Content, or Merchandise.
5.8. The Organizer must notify the Company within three (3) calendar days of changes to legal or contact details that affect this Agreement.
5.9. Upon request, the Organizer shall promptly provide documentation confirming their authority to offer services, distribute Content, or sell Merchandise.
5.10. The Organizer may not distribute tickets via the Platform for educational services that require a special license.
5.11. The Organizer guarantees that they have all necessary rights and comply with applicable laws.
5.12. The Organizer shall classify information products in compliance with laws protecting minors and apply appropriate labeling. Any claims against the Company resulting from the Organizer’s noncompliance must be fully indemnified.
5.13. Use of multiple accounts to list identical Events is prohibited.
5.14. The Organizer agrees to resolve any disputes or obligations arising with third parties due to use of the Platform.
5.15. The Organizer shall use Buyer contact details solely for service provision and shall not share them without consent. Personal data must be handled in accordance with applicable international privacy laws. Any violations require the Organizer to indemnify the Company for damages.
5.16. The Organizer may not use or advertise any payment methods outside the Platform's functionality.
5.17. The Organizer may not mislead Buyers about Event pricing, content, or key terms.
5.18. If a license or permit is required for the Organizer’s activity, they must submit documentation to the Company before publishing Events. Failure to do so may result in liability for damages or penalties.
6. Rights and Obligations of the Buyer
6.1. The Buyer is solely responsible for the accuracy and validity of the data provided when placing an Order. The Buyer must verify all entered information prior to submission.
6.2. The Buyer must review and understand the terms of the Event, access to Content, delivery of Merch, and any additional requirements established by the Organizer before completing an Order. In case of uncertainty, the Buyer shall seek clarification or refrain from placing the Order.
6.3. The Buyer has the right to choose among available payment methods listed on the Platform. Prior to use, the Buyer must familiarize themselves with the applicable terms of such payment method.
6.4. The Buyer may cancel the Order and request a refund via their Personal Account prior to the Event, access to Content, or delivery of Merch. Refunds are issued by the Organizer and may be subject to their specific conditions and/or applicable law. Service fees may be non-refundable.
6.5. In the absence of a specific agreement between the Buyer and Organizer, refunds shall be issued in accordance with applicable consumer protection laws.
6.6. Service fees, payment system commissions, and other additional charges are non-refundable.
6.7. Bank fees may apply when processing refunds to a card. The Organizer may authorize the Company to issue the refund on their behalf. In such cases, the Buyer may not demand documentary proof of such authorization from the Company.
6.8. No refund will be issued for Content once access has been granted.
6.9. In case of cancellation or postponement of an Event, or failure to provide access to Content or deliver Merch, the Buyer has the right to request a refund. The Buyer must notify the Organizer and provide the Company with confirmation of such notice.
6.10. The Company is not responsible for refunds processed by the Organizer. All claims must be addressed directly to the Organizer. If the Buyer is unable to identify the Organizer’s contact information, the Company may provide it upon request.
6.11. The Buyer must ensure full payment for the Order, either independently or via a third party. Upon successful payment, the Buyer acquires the right to attend the Event, access the Content, or receive the Merch.
7. Order Placement and Electronic Ticket Issuance
7.1. To place an Order, the Buyer selects an Event, Content, or Merch after reviewing the relevant information published on the Platform.
7.2. The Order process includes:
- Selection of the desired Event, Content, or Merch;
- Entry of required information;
Confirmation of submitted data by clicking the appropriate button (e.g., “Continue,” “Register,” etc.).
7.3. Once the Order is placed, the Company sends a confirmation email to the Buyer.
7.4. If participation is free and no additional terms apply, a confirmation of access or participation will be sent to the Buyer.
7.5. If payment is required, the Buyer is redirected to a payment page. Upon successful payment, the Buyer receives confirmation and an Electronic Ticket.
7.6. The Order is considered concluded at the time of payment receipt. From that moment, the Company is obliged to issue the Electronic Ticket or grant access to the Content.
7.7. If the payment is made by a third party, all rights and obligations under the Order are deemed to arise solely with the Buyer.
7.8. Attendance at Events, access to Content, and receipt of Merch are governed by the Organizer’s terms and conditions.
7.9. The Buyer is responsible for safeguarding the Electronic Ticket. Access will be granted to the first individual who presents the ticket.
7.10. The Buyer must retain proof of payment for the Order.
7.11. The use of another individual’s bank card without authorization is strictly prohibited. The User is liable for any resulting damages.
7.12. The Platform may offer the option to enable recurring payments. The User may provide their card details for such functionality.
7.13. The card-issuing bank may temporarily reserve funds to verify cardholder data. The Company has no control over the timeframes for releasing reserved funds.
7.14. Card data may be stored by certified payment processors compliant with the PCI DSS standard.
7.15. Recurring payments can be disabled by the User via their Personal Account or by contacting customer support.
8. Financial Terms
8.1. Use of the Platform’s basic functionality by the Buyer - for purposes such as browsing Events, placing Orders, and accessing Content or Merch - is free of charge.
8.2. The Organizer agrees to pay the Company a fee for the use of the Platform’s features, as determined by the applicable pricing plan displayed in the Platform interface.
8.3. Certain Platform features may be made available to the Organizer free of charge, where explicitly stated in the user interface.
8.4. Information about fees and applicable payment terms is available in the Organizer’s Personal Account. The Organizer acknowledges that the Company may amend the fee calculation method unilaterally by posting updated information in the Personal Account.
8.5. In accordance with applicable contract law, the Organizer’s payment obligations may be offset in full or in part against the Company’s counterclaims, where applicable.
8.6. Upon receipt of payment, the Company shall issue the Organizer with relevant financial documents as required by applicable accounting standards (e.g., a receipt or universal transfer document).
9. Liability
9.1. The Company reserves the right, at its sole discretion, to review and restrict access to any content that violates applicable law, this Agreement, or third-party rights. However, the Company is not obligated to pre-screen or moderate all content and shall not be held liable for User-generated content unless otherwise required by applicable law.
9.2. The Company does not guarantee the accuracy of data published by Organizers and assumes no liability for errors, inaccuracies, or any consequences resulting from a Buyer's reliance on such information.
9.3. All activities performed on the Platform are carried out at the User’s own risk. The Company is not responsible for any losses resulting from the use of information obtained through the Platform.
9.4. The Company shall not be held liable for the conduct of any Users or third parties utilizing the Platform.
9.5. The Platform and its Functionality are provided "as is." The Company makes no warranties regarding uninterrupted or error-free operation, nor does it assume liability for delays, malfunctions, or failure to meet User expectations.
9.6. Specifically, the Company does not guarantee that:
- the Platform will meet the individual expectations of any User;
- the results obtained from use of the Platform will be accurate or reliable;
- the quality of services, information, or content will meet expectations;
- the service will function continuously, quickly, or without error;
all identified issues will be resolved promptly.
9.7. The Company may restrict access to the Platform or parts thereof for maintenance or technical reasons. The Company is not required to notify Users of such outages and shall not be liable for any inconvenience caused.
9.8. The maximum aggregate liability of the Company under this Agreement shall not exceed the equivalent of 5,000 RUB (or an equivalent amount in other currencies), unless otherwise mandated by applicable law.
9.9. The Organizer is solely responsible for the execution of Events, provision of access to Content, and delivery of Merch. The Company is not a party to such obligations and disclaims all responsibility for their execution or conformity to stated terms.
9.10. The Company shall not be liable for delays in refunds caused by circumstances beyond its control, including but not limited to actions or omissions by the Organizer, payment providers, or the Buyer.
9.11. The Buyer is fully responsible for ensuring the correctness of Order details. Mistakes during registration or payment do not establish any liability on the part of the Company.
9.12. The Company disclaims liability for the actions or omissions of the Organizer, including mismatches between actual services rendered and Buyer expectations. The Company does not verify or warrant the accuracy of information posted by Organizers.
9.13. The Organizer is fully responsible for compliance with all applicable laws, including those related to advertising, intellectual property, and consumer protection, when organizing Events, offering Content, or distributing goods.
10. Personal Data
10.1. The Company processes Users’ personal data in accordance with its Personal Data Processing Policy, publicly available at: https://e4m.pro/pages/policy/en/privacy-policy, and in compliance with applicable international and local data protection laws.
10.2. By entering their personal data during registration, Order placement, or Event creation, the User consents to the processing of such data, both with and without automated means.
10.3. The Company may transfer Buyer data to the respective Organizer solely for the fulfillment of obligations under the relevant Order.
10.4. The User, whether acting as a Buyer or Organizer, confirms their consent to the processing of personal data by the Company and by third parties acting within the scope of this Agreement, based on legitimate interests and legal grounds applicable under international privacy standards.
10.5. The types of data processed may include:
- Full name;
- Passport or national ID data;
- Residential address;
- Professional information;
- Phone number;
- Email address;
- Site activity and usage history;
- Photographic images;
- Tax identification number;
Other relevant data necessary for service provision.
10.6. The User consents to the use of cookies and other tracking technologies for analytical and functional purposes.
10.7. Processing activities may include collection, organization, storage, updating, retrieval, use, transmission, anonymization, blocking, and deletion of personal data.
10.8. Data may be disclosed to third parties in accordance with applicable law and based on contractual obligations.
10.9. By placing an Order, the Buyer consents to their data being made available to the corresponding Organizer.
10.10. Consent for data processing is granted for an indefinite period, unless withdrawn by the User.
10.11. The User may withdraw consent by notifying the Company via email at support@e4m.pro. In such case, access to the Platform’s services will be discontinued.
10.12. The Company may continue data processing without separate consent if such processing is based on legal grounds as provided by applicable international or national law.
11. Recommendations
11.1. The Company may send Recommendations—advertising and informational content about Events, Content, or Merch—to Users who have provided prior consent.
11.2. Consent is granted by selecting the checkbox “I want to receive recommendations from e4m” during registration or Order placement.
11.3. If the User does not wish to receive such communications, they must deselect the checkbox or click “unsubscribe” in any received email.
12. Dispute Resolution and Governing Law
12.1. This Agreement shall be governed by and construed in accordance with the laws of the jurisdiction in which the Company is incorporated, without regard to its conflict of law principles. If the User is located outside the Russian Federation, mandatory provisions of their national law may apply.
12.2. Any disputes, controversies, or claims arising out of or in connection with this Agreement shall be resolved through amicable negotiations. If such negotiations do not lead to a resolution within thirty (30) calendar days, either party may submit the dispute to final and binding arbitration.
12.3. The arbitration shall be conducted in accordance with the rules of the International Chamber of Commerce (ICC), the London Court of International Arbitration (LCIA), or any other internationally recognized arbitration body agreed by the Parties. The arbitration shall be conducted in English, and the seat of arbitration shall be a neutral venue mutually agreed upon by the Parties.
12.4. Compliance with the pre-arbitration negotiation process set out in Clause 12.2 is mandatory before either party initiates arbitration proceedings.
13. Force Majeure
13.1. Neither party shall be liable for any delay or failure to perform its obligations under this Agreement due to causes beyond its reasonable control, including but not limited to:
- Strikes, natural disasters (floods, earthquakes, hurricanes);
- Military actions (local or international);
- Civil unrest, riots, mass disturbances;
- Epidemics or pandemics;
- Technological or man-made disasters;
- Acts or decrees of governmental authorities;
- Major public events or announcements;
- Technical failures or cyberattacks.
13.2. The affected party shall promptly notify the other party in writing and provide appropriate documentation confirming the occurrence of force majeure.
13.3. The performance of obligations shall be suspended for the duration of the force majeure event.
13.4. If the force majeure event continues for more than sixty (60) days, either party may terminate this Agreement with reimbursement for any actual costs incurred.
14. Effectiveness and Amendments
14.1. This Agreement may be terminated by either party at any time. The Company shall notify the User via email or the Platform; the User may notify the Company by sending an email to support@e4m.pro or by deleting their Personal Account.
14.2. The Company reserves the right to amend this Agreement unilaterally. Any updated version shall be published at http://e4m.pro/pages/policy/en/user-agreement . Continued use of the Platform constitutes acceptance of such amendments.
14.3. If the User disagrees with the updated terms, they must immediately discontinue use of the Platform and terminate the Agreement.
15. Final Provisions
15.1. The Parties acknowledge and agree to the use of electronic signatures and electronic communications in executing this Agreement, to the fullest extent permitted by applicable law.
15.2. For the Company, a scanned, typed, or electronic signature of an authorized representative is deemed valid and binding.
15.3. For the User, electronic identification methods such as login credentials to the Personal Account or use of a verified email address are recognized as electronic signatures.
15.4. The Parties agree that such electronic signatures shall have the same legal validity as handwritten signatures in accordance with applicable international laws and treaties on electronic transactions.
15.5. Notices and communications shall be deemed delivered:
- By the Company: from support@e4m.pro, docs@e4m.pro, or other domains ending in @e4m.pro;
- By the User: from the email address registered in their Personal Account.
15.6. Each Party shall ensure the confidentiality of its authentication credentials and email access. Any actions performed using such credentials shall be deemed binding on the respective Party.
15.7. If any provision of this Agreement is held to be invalid or unenforceable by a competent authority, the remaining provisions shall remain in full force and effect.
15.8. Any matters not expressly governed by this Agreement shall be interpreted in accordance with the applicable international law and relevant provisions of private international law.
